Shipping policy

SHIPPING POLICY

Shipping destinations
We ship internationally. Available shipping destinations and shipping costs are shown at checkout.

Processing time
Orders are processed within 1–3 business days (excluding weekends and holidays).

Estimated delivery time
Delivery times vary depending on the destination and the fulfillment location.
Estimated delivery times (if available) are shown at checkout and/or in your order confirmation email.
Delivery times are estimates and may vary due to carrier delays, peak seasons, or customs processing.

Shipping costs
Shipping costs are displayed at checkout. (If free shipping applies, it will be shown at checkout.)

Tracking
If tracking is available for your order, we will email you a tracking number once your order has shipped.

Split shipments
We may ship items separately if you order multiple products or if items are fulfilled from different warehouses.

Customs, duties & taxes
International orders may be subject to customs duties, import taxes, or other fees. Any such fees are the customer’s responsibility.

Incorrect address / failed delivery
Please ensure your shipping address is correct. If an order is returned to us due to an incorrect address, we can reship it at the customer’s expense.

Lost, damaged, or delayed packages
If your package is lost or arrives damaged, contact us at support@axtery.com within 14 days of delivery (or expected delivery). We will work with the carrier/fulfillment partner to resolve the issue.